Terms & Conditions

TERMS AND CONDITIONS OF SALE

By placing an order through the Website you agree to comply with these Terms and Conditions.

1. Contract and right of cancellation

1.1. We reserve the right to cancel an order in any of the following cases:
(a) if we suspect that you have undertaken a fraudulent transaction;
(b) if we suspect that you have undertaken a transaction which does not conform to or violates these Terms and Conditions;
(c) if we suspect that you have misused a promotion code;
(d) for any reason outside our control including if we encounter delivery related logistical difficulties; or
(e) if we suspect that you are using our services to on-sell products to another party.
1.2. For Standard Delivery, You may cancel your order before 5:00 PM, one day prior to the start of the time slot for which you have placed the order by telephoning Customer Care.
1.3. For Express Delivery, You may cancel your order within 1 Hour after you have placed the order by telephoning Customer Care. If your order has arrived at your place, you can also inform the Delivery Man to cancel your order.

2. Availability of Products

2.1. In all circumstances, we will try to fulfill the items in the order that you have placed. However, if we are unable to supply any product or products which you have ordered, we will inform you about the same. The price of the unavailable product shall be deducted from the final order amount. In no event will we be liable to you for unavailability of the products.

3. Delivery and payment

3.1. Delivery will be made to the address specified by you on the completed order form.
3.2. Delivery times will be agreed with you at the time of placing your order.
3.3. We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block but only if: A. the driver has your permission and B. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.
3.4 Please note that we deliver goods only to specified townships within Yangon. The details of the townships we deliver to area available in the drop-down menu when placing an order or when the website triggers an option to select township – if a township is not listed, we do not currently deliver to that township.
3.5. All goods must be signed for by an adult aged 18 years or over. If no adult is available to receive the products, or if you have supplied an incorrect or incomplete delivery address, a further charge may be incurred for delivering the products at another time.
3.6. We make every effort to deliver the products at the time agreed with you. We will not, however, be liable if we fail to deliver the products at such time due to circumstances beyond our control (such as traffic).
3.7. Please make payments for orders in Myanmar Kyat (MMK) to our staff at the time of delivery. In the near future, we look forward to introducing different modes of payment.

4. Returns and refunds

4.1. We have a “no questions asked” return and refund policy which entitles you to return a product at the time of delivery if for any reason you are not satisfied with the quality of the product.
4.2. Our driver will take the returned product back with them and you do not need to pay for the returned product. The cost of the returned product will be deducted from the total amount due for your order by our driver at the time of delivery.
4.3. Please note that, in all the cases, we reserve the right to not accept returns or refunds of the products after order has been accepted by you.

5. Product information

5.1. While we work to ensure product information on the website is correct, actual product packaging and materials may be different from that displayed on our website and ingredients may change. All information about the products on the website is provided for information only. We recommend that you do not rely solely on the information presented on the website. Please always read labels, warnings and directions provided with the product before use.

6. Conditions of Sale for Purchase from Third Party Sellers

6.1 At Orbit IT & Mobile as well as offering products for sale by Orbit, we also facilitate sales to customers by non-Orbit third party sellers (Merchants). The following additional terms apply to all such sales:
a. Your order is the acceptance of Merchant’s offer to sell their product listed on our website on the terms and conditions of Merchant for the sale, which incorporate these terms and conditions of sale as between you and Merchant.
b. Orbit will accept payment from you and will arrange for delivery of goods to you on behalf of Merchant but Orbit is not the seller of Merchant products and your contract for the sale and purchase of the products is with the Merchant alone.
c. The terms of your contract with the Merchant include price, delivery costs, payment method (cash), payment terms, date and time slot of delivery, any warranties (including as from Merchant required under laws), return of products, customer service and any after-sales service. You must ensure that you have obtained a copy of Merchant’s terms and conditions of sale and that you are agreeable to these before placing your order. The Delivery and payment and Returns and refund clauses apply as part of your contract with the Merchant.
d. Orbit is not a party to your contract with Merchant and will not involve itself in any claims you may make against Merchant including any disputes in that regard.
e. The amount of stock and availability of the products offered by Merchants for sale is in the sole control of Merchant. Merchant retains the right to cancel your order in its sole discretion for any reason. Orbit may cancel your order in its sole discretion including where the products or Merchant are removed from our website for any reason. To the maximum extent permitted by law, Orbit disclaims all warranties and liabilities to you in respect of your purchases of the products and any claims which you may have should be settled with the Merchant direct.
6.2 Valid Returns
a. Damaged products
b. Deliver wrong products, such as the size or color of the wrong product, etc.
c. Products cannot be used
d. Products that are not as the same as description
6.3 If the product is returned to us in an inadequate condition, we reserve the right to reject your return.
6.4 If return reason is valid, we will replace with same item or credit equal as item’s value.
6.5 Some items may have brand’s warranty. If our return policy has expired, you can contact merchant directly at their contact details on the warranty certificate attached with the package.

7. Privacy

7.1 The Orbit IT & Mobile Privacy Policy details the matter in which information relating to you is collected, used and disclosed. It is hereby incorporated into these terms and conditions.
7.2 You should carefully read and understand our Privacy Policy, as by accessing our Website you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.
7.3 If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not access or use the Website.

 

GENERAL

1. Amendments

We reserve the right to amend these Terms and Conditions at any time. You will be subject to the Terms and Conditions in force at the time that you use the website or place an order. If any of these Terms and Conditions is deemed invalid, void or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

2. Applicable law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Union of Myanmar and any disputes will be decided only by the courts of Myanmar.

3.International use

Orbit makes no promise that the Website is appropriate or available for use outside the Republic of the Union of Myanmar. If you choose to access the Website from locations outside the Republic of the Union of Myanmar you do so at your own risk and are responsible for complying with local laws.

4. Children

If you are under 18 you may only register for or use the Website or place orders with the involvement of a parent or guardian.

5. Our contact details

Our contact details are:
Phone: 09-262616661, 09-262616660, 09-420040300 (Call us daily at 9:00 AM to 6:00 PM)
Viber: 09-262616661, 09-262616660 (Contact us daily at 9:00 AM to 6:00 PM)
Facebook: https://www.facebook.com/orbitmobilemyanmar
Email: sale@orbitmobile.net

Golden Orbit International Company Limited
No.61/A1, Htan Tapin Street, Quarter 1, Kamayut Township, Yangon, Myanmar